FAQs

Please click on “Address Book” or “Manage Addresses” and you will be able to add “Additional Address Entries” using the “Add New Address” button. During Checkout on the “Shipping” page the “Default Billing/Shipping Address” and “Additional Addresses” are presented for your “Shipping Address”. Once confirmed and you are moved to the “Payment” page you will then need to uncheck “My billing and shipping address are the same.” This will provide a dropdown with all “Address Book Addresses” and you can select from those or provide a new address.

Once you place your order, there is an authorization for the order total placed on your method of payment. The pre-authorization validates the card number, status, funds and billing information, to ensure it matches what the bank has on file. The initial authorization will expire after a period of time and no longer show in your account. Your card won’t be charged until your item ships.  If your order contains more than one item, we may authorize and charge for each item individually if shipping from different fulfillment locations. Your statement may reflect individual charges for each item as it is shipped.